Can I cancel my Solidteknics order?

We will be unable to amend or cancel an order once this has been packed. Please contact our Customer Service Team immediately to check the status of your order at info@solidteknics.co.uk or 01962 793800.

If you’ve already received your order, that’s no problem. Just return the items to us in their original packaging and in perfect, re-saleable condition within 30 days of receipt and we’ll refund the full value you paid at the time of your transaction, minus the original delivery charges (including any premium delivery charges).

 

Can I exchange an unwanted Pan?

We don’t offer an exchange service. Please return the unwanted item to us for a refund and simply place a new order for the new item you require.

 

How do I arrange the return of an accessory?

Please contact our Customer Service Team at info@solidteknics.co.uk or 01962 793800 for assistance.

When returning the items, please ensure you also include the returns slip (found at the bottom of the packing note that came with your original delivery), which contains your name and order number. Without this, we won’t be able to issue a refund.

We would advise that you use a tracked, signed-for service.  We will not pay for the return product carriage fees.

Goods should be returned to us returned to us in a good clean saleable condition and in their original packaging.  If the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against your separately.  We will examine the returned Product and will notify you whether you are entitled to a refund via email within a reasonable time.

We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

If you have purchased using a credit card, we will not refund the credit card charges we have incurred to process your payment.

Items must be returned to:

Alfresco Concepts Ltd,

Unit 2 Garrood Drive Industrial Estate,

Fakenham,

Norfolk,

NR21 8NN

 

When will I receive my refund?

We will process the refund as soon as possible, using your original payment method. This will be with you no more than 30 days after the returned item has been received at our warehouse.

What happens if my order is damaged when I receive it?

If you believe your product to be defective, or that you are entitled to a replacement under warranty, please let us know by emailing info@solidteknics.co.uk, with some photos showing the problem and a short description telling us what is wrong. We’ll get back to you as soon as we can. Please don’t return the item to us until we have confirmed the next steps.